#ATT PAPERLESS BILLING PHISHING SOFTWARE#

But it only takes one.”Ĭomputer systems of both Mecklenburg County and the City of Atlanta were among those hacked in recent years. “We only had 19 employees click the link, and that counts Gaston County Public Safety, too,” Bieker says. It actually was sent by Technology Services, and anyone who clicked the link in the body of the email gets some additional education about the dangers of malware. A few weeks ago, City employees received an email claiming to be from CNN that said President Trump had resigned. That’s why Tech Services periodically sends emails to employees to test their ability to sniff out phishing and fakes. October was Cybersecurity Month, and Bieker says protecting the City’s systems is her highest priority.

#ATT PAPERLESS BILLING PHISHING SOFTWARE#

“It’s a win-win because we get data-sharing between the agencies, and the smaller cities can access software features like report writing that might not be available to them otherwise.” Gaston County Police can see it,” Bieker says. “So if a crime is committed in Belmont, Gastonia police can see it on their computers. “The 1,400 devices we maintain include the laptops and desktops used by the County Sheriff’s Office, the jail, the 911 Center, the Gaston County Police, and Animal Care and Enforcement,” Bieker says.īelmont and Cramerton have joined that public safety system, using software and a database maintained by the City of Gastonia. She oversees Technology Services, along with Assistant Director Brandon Jackson. “We have an interlocal agreement with Gaston County for public safety,” explains Beverly Bieker, the City’s Chief Information Officer. Tech Services has 1,500 users, about 500 of those being public safety employees outside of the City. “If it has a power button, we probably deal with it,” Owens says.Īnd they serve more than City of Gastonia employees. They also handle desk phones and City-issued cellphones, the entire phone system, radio support, servers, networking, software applications, security cameras, Wi-Fi connections, video systems in conference rooms, the City’s website, and equipment leases for devices like copiers.

Tech Services oversees a lot more than computers. “We try to streamline the process and increase efficiency, reducing any disruptions to employees while they are working.” “When someone from Tech Services shows up at your office and replaces your machine with a new one, we have tested that machine to make sure you won’t have any issues,” Owens says. Preparing computers for deploymentTech Services says troubleshooting on the front end saves employees time and avoids problems after installation. “One month to set it up, test it, wipe it, set it up, change it, test it, repeat, repeat, repeat.” “What people don’t see in the background is that it’s a month’s worth of work,” he says. Jeremy Owens of Technology Services says installation is the quick and easy part. If you’re one of the 158 City employees who recently got a new desktop computer, or one of the nearly 400 public safety employees who got a new laptop for your work vehicle, the installation of that device may have taken 15 minutes out of your workday.

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